ATM Help Desk Technician (2nd shift & weekends)

Spectraforce Technologies, Inc.; Raleigh (NC); Remote; USD 42,000 - 54,000; Part time

Job summary

Spectraforce Technologies, Inc. is seeking an ATM Help Desk Technician to join our Technical Operations Center on 2nd shift and weekends. The role provides technical phone support to field technicians and aims to maintain high ATM availability in a 24x7 environment.

The ideal candidate has an associate degree or relevant certifications, strong communication skills, and the ability to work nights. You will troubleshoot hardware, software, and network issues and coordinate with clients and vendors

Qualifications

• Associate degree in CS or tech discipline.
• Certifications in Microsoft, Cisco, Unix/Linux, ITIL Foundations, or CompTIA.
• Equivalent work experience in a similar role (1+ year).
• Strong interpersonal and communication skills.
• Ability to work nights and weekends.

Responsibilities

• Provide technical phone support to ATM Field Service Technicians.
• Troubleshoot hardware, software, services, and network issues.
• Ensure high availability for ATM fleet in a 24x7x365 environment.
• Coordinate with Client team and Vendors to resolve escalations.

Skills

Interpersonal skills

Written and oral communication

Time management

Night shift availability

Customer support

Education

Associate's Degree in Computer Science or related field

Microsoft / Cisco / Unix/Linux Certifications, ITIL Foundations, CompTIA

Tools

Microsoft

Cisco

Unix/Linux

Job description

Job Title: ATM Help Desk Technician (2nd shift & weekends)

Location: Remote

Duration: 6 months

Job Description: ATM Help Desk Technician (2nd shift & weekends) to join Technical Operations Center - Technician Support.

Responsibilities:

• Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs.
• Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environment
• Through established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network.

The ideal candidate will have:

• Associate's Degree in a Computer Science or Technology discipline; or
• Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or
• Equivalent work experience (e.g., at least 1 year in similar role) required.
• Must possess good interpersonal skills and is able to work well with end users.
• Excellent written and oral communication skills.
• Able to handle confidential matters judiciously.
• Good time management skills and able to prioritize.
• Must be able to work nights and weekends as needed.
• Ability to understand the current state of ATMs to fully diagnose problems for resolution
• Ability to troubleshoot ATM software related issues
• Act as a liaison between internal Client team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues
• Provide efficient productivity and superior quality service while working in a fast-paced environment
• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
• Ability to work multiple systems simultaneously
• Handle internal/external reports and status updates
• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
• Follow-up on open escalations to ensure smooth handling and accurate closure