Technical Support Agent I - Kiosk Tech, Flexible Shifts

ecoATM | Gazelle; Louisville (KY); On-site; USD 24,796 - 27,552; Full time

Job summary

ecoATM | Gazelle is seeking a Technical Support Agent in Louisville, KY. The role involves diagnosing and resolving issues for ecoATM kiosks, requiring excellent troubleshooting skills and a commitment to providing top-notch customer service. Candidates must be flexible with their working hours and ready to adapt to a fast-paced environment, making this a rewarding opportunity at a leader in device re-commerce.

Qualifications

• Must have 3+ years of experience troubleshooting or repairing robotics or kiosk technology.
• Experience in a call center environment preferred.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Resolve kiosk issues via ticketing system and provide front-line support.
• Perform in-depth technical troubleshooting to correct kiosk-related issues.
• Document, track, and monitor problems to ensure timely resolution.

Skills

Excellent customer service

Trouble-shooting

Problem-solving

Multi-tasking

Interpersonal skills

Education

High school diploma or GED

Technical certification

Tools

Ticket tracking software

Microsoft Windows

Microsoft Office

Job description

ecoATM | Gazelle is seeking a Technical Support Agent in Louisville, KY. The role involves diagnosing and resolving issues for ecoATM kiosks, requiring excellent troubleshooting skills and a commitment to providing top-notch customer service. Candidates must be flexible with their working hours and ready to adapt to a fast-paced environment, making this a rewarding opportunity at a leader in device re-commerce.