Hybrid Field Tech — ATM/Kiosk Troubleshooter

Pavilion Payments; Lebanon (OH); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) match

Career pathing and team building

Job summary

Pavilion Payments seeks a Technical Resolution Specialist to deliver remote and on-site support for kiosks, ATMs, and payment technologies. You'll work from home and travel to Lebanon as needed, handling Tier 2 issues and collaborating with a broader technical team.

The role suits someone with field service or break-fix background, strong problem-solving, and excellent communication. Travel (<20%) and driving are required; gaming licenses may apply in multiple jurisdictions.

Qualifications

• 2-3 years of field service, break-fix, technical support, or similar experience.
• Experience troubleshooting both hardware and software issues.
• Working knowledge of Windows OS.
• Strong troubleshooting, communication, customer service, and time-management skills.
• Ability to work independently from a home office while remaining connected to a broader support team.
• Ability to travel regularly to the Lebanon customer location, including multiple visits during a workweek when needed.
• Valid driver's license and reliable personal transportation.
• Ability to obtain and maintain required gaming licenses in multiple jurisdictions.

Responsibilities

• Provide Tier 2 support for hardware and software issues involving ATMs, kiosks, and payment technology.
• Troubleshoot issues remotely and on-site, determining when additional support or escalation is needed.
• Manage and follow up on Jira tickets through resolution.
• Monitor equipment and system alerts and respond appropriately.
• Coordinate with third-party vendors and internal teams to resolve technical issues.
• Support the broader Technical Resolution team and assist with additional tickets when not actively supporting the local customer.
• Document issues, resolutions, and customer updates clearly and accurately.

Skills

Field service / break-fix

Technical support

Troubleshooting hardware & software

Windows OS

Communication skills

Time management

Independent work from home

Travel to Lebanon customer location

Tools

Jira

VoIP

SQL

Linux

Job description

Pavilion Payments seeks a Technical Resolution Specialist to deliver remote and on-site support for kiosks, ATMs, and payment technologies. You'll work from home and travel to Lebanon as needed, handling Tier 2 issues and collaborating with a broader technical team.

The role suits someone with field service or break-fix background, strong problem-solving, and excellent communication. Travel (<20%) and driving are required; gaming licenses may apply in multiple jurisdictions.