Kia Service Advisor: Elevate Customer Care & Auto Service

Hyman Bros. Automobiles; Midlothian (VA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Supportive work environment

Employee discounts

Job summary

Hyman Brothers Auto Group in Midlothian, VA seeks a KIA Service Advisor to be the primary contact for customers, coordinating with the service team to ensure timely and accurate service delivery.

You will document requests, discuss options and timelines, and maintain strong customer relationships while managing billing and paperwork efficiently. This role emphasizes customer focus and knowledge of KIA vehicles.

Qualifications

• Prior experience as a Service Advisor or in automotive customer service.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Basic computer skills and experience with dealership management software.
• Valid driver’s license.
• Passion for delivering outstanding customer service.

Responsibilities

• Greet and assist customers promptly and professionally.
• Document and assess service requests accurately.
• Explain service options, pricing, and timelines clearly.
• Coordinate with technicians to ensure efficient workflow.
• Provide customers with status updates throughout the service.
• Manage service paperwork and billing records.
• Follow up post-service to ensure satisfaction.
• Stay up-to-date on KIA vehicles, services, promotions.

Skills

Customer service

Communication

Organizational skills

Multitasking

Computer literacy

Driver's license

Customer focus

Tools

Dealership management software

Job description

Hyman Brothers Auto Group in Midlothian, VA seeks a KIA Service Advisor to be the primary contact for customers, coordinating with the service team to ensure timely and accurate service delivery.

You will document requests, discuss options and timelines, and maintain strong customer relationships while managing billing and paperwork efficiently. This role emphasizes customer focus and knowledge of KIA vehicles.