KIA SERVICE ADVISOR

Hyman Bros. Automobiles; Midlothian (VA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Supportive work environment

Employee discounts

Job summary

Hyman Brothers Auto Group in Midlothian, VA seeks a KIA Service Advisor to be the primary contact for customers, coordinating with the service team to ensure timely and accurate service delivery.

You will document requests, discuss options and timelines, and maintain strong customer relationships while managing billing and paperwork efficiently. This role emphasizes customer focus and knowledge of KIA vehicles.

Qualifications

• Prior experience as a Service Advisor or in automotive customer service.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Basic computer skills and experience with dealership management software.
• Valid driver’s license.
• Passion for delivering outstanding customer service.

Responsibilities

• Greet and assist customers promptly and professionally.
• Document and assess service requests accurately.
• Explain service options, pricing, and timelines clearly.
• Coordinate with technicians to ensure efficient workflow.
• Provide customers with status updates throughout the service.
• Manage service paperwork and billing records.
• Follow up post-service to ensure satisfaction.
• Stay up-to-date on KIA vehicles, services, promotions.

Skills

Customer service

Communication

Organizational skills

Multitasking

Computer literacy

Driver's license

Customer focus

Tools

Dealership management software

Job description

As a KIA Service Advisor at Hyman Brothers Auto Group, you will be the primary point of contact for our KIA customers in Midlothian, VA. You will play a critical role in delivering an exceptional service experience by understanding customer needs, communicating effectively with the service team, and ensuring timely and accurate service delivery. Your expertise and customer-focused approach will help maintain strong relationships and contribute to the overall success of our dealership.

Responsibilities

• Greet and assist customers promptly and professionally.
• Accurately document and assess customer service requests.
• Communicate service options, pricing, and timelines clearly to customers.
• Coordinate with the service technicians to ensure efficient workflow.
• Provide customers with updates on vehicle status throughout the service process.
• Manage all service paperwork and ensure accuracy in billing and record-keeping.
• Follow up with customers post-service to ensure satisfaction and encourage repeat business.
• Maintain up-to-date knowledge of KIA vehicles, services, and promotions.

Requirements

• Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Basic computer skills and comfort using dealership management software.
• A valid driver’s license.
• Passion for delivering outstanding customer service.

Benefits

• Competitive compensation package.
• Opportunities for career growth and development within the Hyman Brothers Auto Group.
• A supportive and friendly work environment.
• Employee discounts on vehicle purchases and services.

About The Company

Hyman Brothers Auto Group is a reputable and customer-focused automotive dealership located in Midlothian, VA. We pride ourselves on delivering exceptional service and quality vehicles to the communities we serve. Our commitment to excellence has established us as a trusted name in the automotive industry, and we strive to create a positive and rewarding workplace for our employees.

Gary Shively
KIA Service Manager