Automotive Service Advisor - Elevate Customer Experience

andersonauto; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k retirement plan with companymatch

Comprehensive health benefits

Paid time off

Maternity/Paternity leave

Job summary

Fred Anderson Automotive Group in Raleigh is seeking an Automotive Service Advisor for Kia of Raleigh. The role focuses on delivering quality customer service as vehicles come in for maintenance and repairs, with emphasis on clear communication and efficient processing.

Ideal candidates have friendly, outgoing personalities, strong rapport with guests, and the ability to guide customers through service steps, upholding manufacturer standards and ensuring a positive experience.

Qualifications

• Friendly and outgoing personality
• Strong communication and organizational skills
• Ability to build rapport with guests throughout the service process
• Assist customers in maintaining vehicles per manufacturer standards
• Present repairs and maintenance in a professional, knowledgeable way
• Strong focus on customer service and satisfaction

Responsibilities

• Greet guests and document service requests
• Explain service options and timelines to customers
• Guide customers through the service process from intake to vehicle pick-up
• Coordinate with technicians to ensure timely completion of repairs and maintenance

Skills

Customer service

Communication

Time management

Rapport building

Sales process

Education

High school diploma or equivalent

Job description

Fred Anderson Automotive Group in Raleigh is seeking an Automotive Service Advisor for Kia of Raleigh. The role focuses on delivering quality customer service as vehicles come in for maintenance and repairs, with emphasis on clear communication and efficient processing.

Ideal candidates have friendly, outgoing personalities, strong rapport with guests, and the ability to guide customers through service steps, upholding manufacturer standards and ensuring a positive experience.