Automotive Service Advisor – CSI & Customer Care Pro

Ourisman Chrysler Jeep & Dodge of Alexandria; Chantilly (VA); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Professional development reimbursement

Vision insurance

Job summary

Ourisman Chrysler Jeep & Dodge of Alexandria is searching for a KIA Service Advisor. Join our largest KIA service department, offering excellent customer service and automotive expertise. Serve as the main point of contact, explaining service needs and ensuring vehicle safety.

We encourage strong communication and a customer-focused attitude. Enjoy benefits like health insurance and 401(k) while working in a supportive environment. Don't miss this chance to elevate your career!

Qualifications

• A team player who thrives in a fast-paced environment.
• Preferred experience in the automotive service industry.

Responsibilities

• Serve as the primary point of contact for customers in the service department.
• Clearly explain repairs and service needs to customers.
• Advise customers on necessary service work, ensuring their vehicles are safe and well-maintained.
• Maintain national averages for Customer Satisfaction Index (CSI).

Skills

Strong communication skills

Customer-focused attitude

Ability to explain complex automotive issues

Experience with Dealertrack and Xtime software

Job description

Ourisman Chrysler Jeep & Dodge of Alexandria is searching for a KIA Service Advisor. Join our largest KIA service department, offering excellent customer service and automotive expertise. Serve as the main point of contact, explaining service needs and ensuring vehicle safety.

We encourage strong communication and a customer-focused attitude. Enjoy benefits like health insurance and 401(k) while working in a supportive environment. Don't miss this chance to elevate your career!