Auto Service Advisor — Customer-Focused, Growth & Benefits

Krause Auto Group; Myrtle Beach (SC); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Free health insurance option available

401(k) with company match

HSA company contributions

Dental and vision insurance

Paid vacation, holidays, and PTO

Career growth opportunities within a多州

Job summary

Krause Auto Group – Kia of Myrtle Beach is seeking a Service Advisor to greet customers, document vehicle issues, and act as the primary contact from drop-off to delivery, ensuring a smooth, transparent service experience.

You will clearly communicate recommended services, timelines, and costs, build trust through follow-up, coordinate with technicians, and strive to maintain high CSI while supporting warranty claims and manufacturer standards.

Qualifications

• Customer-first mindset delivering exceptional service.
• Strong communication and relationship-building skills.
• Ability to multi-task in a fast-paced environment.
• Sales-driven with ability to recommend services confidently and ethically.
• Organized, detail-oriented and dependable.
• Previous automotive service advisor experience preferred.
• Professional appearance and demeanor.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally, setting the tone for an exceptional service experience
• Listen carefully to customer concerns and accurately document vehicle issues
• Serve as the primary point of contact from vehicle drop-off through delivery
• Clearly communicate recommended services, timelines, and costs
• Build trust and long-term relationships through transparency and follow-up
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs
• Maximize service drive opportunities while maintaining integrity and customer satisfaction
• Keep customers informed throughout the repair process
• Maintain high Customer Satisfaction Index (CSI) scores
• Assist with warranty claims and ensure compliance with manufacturer standards

Skills

Customer-first

Communication

Multi-tasking

Sales-driven

Organized

Professional appearance

Driver’s license

Job description

Krause Auto Group – Kia of Myrtle Beach is seeking a Service Advisor to greet customers, document vehicle issues, and act as the primary contact from drop-off to delivery, ensuring a smooth, transparent service experience.

You will clearly communicate recommended services, timelines, and costs, build trust through follow-up, coordinate with technicians, and strive to maintain high CSI while supporting warranty claims and manufacturer standards.