Keyholder & Customer Experience Lead (Part-Time)

EXPRESS; Rockford (IL); On-site; USD 2,066,400 - 2,775,864; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Learn & Earn incentive program

Job summary

PHOENIX is seeking a Part-Time Retail Sales Associate Keyholder at Cherryvale to open/close, assist customers, and ensure a clean, inviting store. The role emphasizes fast, accurate transactions and active participation in the customer experience model.

Experience in retail is preferred; candidates should be available nights, weekends, and non-business hours and meet physical requirements. Express merchandise discounts are part of the benefits offered.

Qualifications

• Customer service focus and ability to interact with customers.
• Strong verbal and written communication skills.
• Collaborative mindset and ability to work well in a team.
• Retail experience is preferred.

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to create a welcoming store environment
• Follows company policies and procedures to ensure safety of associates and customers
• Assists with product launch changes according to the SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing wait times
• Escalates and communicates issues to Store Management with resolutions
• Drives credit and loyalty programs by explaining benefits and encouraging participation
• Other essential functions may occur as directed by supervisor.

Skills

Customer service

Communication

Teamwork

Retail experience

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX is seeking a Part-Time Retail Sales Associate Keyholder at Cherryvale to open/close, assist customers, and ensure a clean, inviting store. The role emphasizes fast, accurate transactions and active participation in the customer experience model.

Experience in retail is preferred; candidates should be available nights, weekends, and non-business hours and meet physical requirements. Express merchandise discounts are part of the benefits offered.