Part-Time Retail Keyholder — 401(k) & PTO

EXPRESS; Madison (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company  •

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC seeks a Part-Time Retail Sales Associate Keyholder at West Towne Mall to provide an exceptional in-store experience, perform opening/closing procedures, and support sales operations.

The role emphasizes customer service, merchandise presentation, and accurate transaction processing, with opportunities to drive loyalty programs and contribute to product launches. Evening and weekend availability is required.

Qualifications

• Education: High School or Equivalent
• 0–2 years of relevant job experience — minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Assists with product launch changes according to the company SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer's wait time
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Customer service

Communication

Teamwork

Technology proficiency

Education

High School Diploma or equivalent

Tools

POS systems

iPad

Job description

PHOENIX Retail, LLC seeks a Part-Time Retail Sales Associate Keyholder at West Towne Mall to provide an exceptional in-store experience, perform opening/closing procedures, and support sales operations.

The role emphasizes customer service, merchandise presentation, and accurate transaction processing, with opportunities to drive loyalty programs and contribute to product launches. Evening and weekend availability is required.