Part-Time Retail Keyholder & Customer Experience Pro

EXPRESS; Lansing (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) with Company match

Roth 401(k) with Company match

Parental leave

Job summary

PHOENIX Retail, LLC is hiring a Part-Time Retail Sales Associate Keyholder for Eastwood Towne Center. The role focuses on delivering a great in-store shopping experience and executing opening and closing procedures.

You will balance registers, process deposits, assist customers at checkout, and maintain a clean, inviting sales floor while following all safety guidelines and SOPs. Opportunities include driving loyalty programs and supporting product launches.

Qualifications

• Education: High School or Equivalent
• Years of Experience: 0-2 of relevant job experience - minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Assists with product launch changes according to the company SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer's wait time
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Skills

Customer service

Strong communication

Team collaboration

Retail experience preferred

Education

High School or equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC is hiring a Part-Time Retail Sales Associate Keyholder for Eastwood Towne Center. The role focuses on delivering a great in-store shopping experience and executing opening and closing procedures.

You will balance registers, process deposits, assist customers at checkout, and maintain a clean, inviting sales floor while following all safety guidelines and SOPs. Opportunities include driving loyalty programs and supporting product launches.