Part-Time Retail Keyholder: Elevate Customer Experience

Express & Bonobos; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Part time

Job summary

PHOENIX Retail, LLC, operating Express and Bonobos brands, seeks a Part-Time Retail Sales Associate Keyholder for the Franklin Mall location. You will deliver an engaging in-store experience and support opening and closing procedures.

You will balance registers, assist customers, drive loyalty programs, and ensure a clean, safe store environment while upholding company policies. This role requires 0-2 years of retail experience, availability nights/weekends, and proficiency with iPad and POS.

Qualifications

• Education: High School diploma or equivalent.
• 0-2 years of relevant job experience - minimum 6 months.
• Proficient with iPad and registers.
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Opens and closes procedures including balancing registers and deposits.
• Performs checkout overrides as needed.
• Maintains a clean, organized sales floor, fitting room, and stockroom.
• Follows company policies and procedures to ensure safety.
• Assists with product launch changes per SOP.
• Delivers on the customer experience model.
• Processes transactions quickly and accurately.
• Positively resolves customer service issues and escalates as needed.
• Drives credit and loyalty programs by explaining benefits.
• Other duties as directed by supervisor.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Retail experience

Education

High School or Equivalent

Tools

iPad

POS system

Job description

PHOENIX Retail, LLC, operating Express and Bonobos brands, seeks a Part-Time Retail Sales Associate Keyholder for the Franklin Mall location. You will deliver an engaging in-store experience and support opening and closing procedures.

You will balance registers, assist customers, drive loyalty programs, and ensure a clean, safe store environment while upholding company policies. This role requires 0-2 years of retail experience, availability nights/weekends, and proficiency with iPad and POS.