Keyholder, American Dream Mall

alexanderwang llc.; East Rutherford (NJ); On-site; USD 28,930,000 - 30,307,000; Full time

Job summary

Alexander Wang is seeking a Keyholder to act as a brand ambassador in our New Jersey retail locations. This role handles all selling components during client interactions and helps develop a loyal client base through personalized service and data capture.

You will open/close, support stock and visual standards, meet sales objectives, and coordinate with store management and corporate partners to train staff and share updates.

Qualifications

• Bachelor’s degree preferred.
• 1-3 years of keyholder experience.
• 2-3 years of sales or customer service.
• Mandarin proficiency preferred.
• Proficiency in Word and Excel.
• Knowledgeable on trends and adept with styling.
• Genuine curiosity to build long term relationships with clients.
• Excellent storyteller.
• Strong organizational skills.

Responsibilities

• Execute daily opening and closing with POS and cash drawer closings.
• Serve as role model to Store Support Associates and maintain professional environment.
• Manage client experience expectations to meet brand goals.
• Learn and adhere to operational processes.
• Maintain high energy from greeting customers to styling and data capture for return clients.
• Stay informed on new arrivals, best sellers, and fit information to advise clients.
• Support stock receiving and maintain merchandising standards.
• Assist with visual floor moves and standards.
• Meet monthly/quarterly/yearly sales objectives and drive YoY growth.
• Coordinate training and updates with corporate partners and store management.
• Accurately collect customer data at POS in compliance with local/state guidelines.

Skills

Keyholder experience

Sales experience

Customer service

Mandarin proficiency

Word & Excel

Styling knowledge

Trend awareness

Client relationships

Education

Bachelor’s degree

Tools

POS system

Data entry

Job description

The Keyholder role is a position at the center of providing an excellent client experience in Alexander Wang retail locations. The role is directly responsible for all selling components during client interactions. This is an exciting opportunity for a candidate who wants to be developed to lead a specific part of the business with passion and purposeful action, to positively impact both the financial results as well as the overall client experience of the store.

Key Objective

Act as brand ambassador consistently sharing and embodying the aesthetics of Alexander Wang. Proactive in acquiring and building a loyal client base through different touchpoints, services, and communication channels to ensure a fully immersive and authentic client experience.

Responsibilities include but are not limited to:

• Execute daily opening and closing responsibilities including POS and cash drawer closings, etc.
• Serve as a role model to Store Support Associates, always embodying exceptional standards and ensuring a professional work environment and consistent client experience
• Able to manage client experience expectations, ensuring brand’s goals are met for every client interaction
• Able to learn and adhere to operational processes
• Able to maintain high level of energy from greeting customers, to discovering their connection to the brand, to styling the client appropriately across all categories to capturing meaningful data to build a return client base
• Maintain clear understanding of new arrivals, best sellers and fit information to be able to advise clients quickly and knowledgably
• Support all operational tasks as needed—being a team player and assist with necessary stock receiving processes and maintain proper standards set by the Stock Associate when interacting with merchandise
• Support visual floor moves and maintain visual standards as needed
• Able to consistently meet monthly/quarterly/yearly sales objectives as determined by management and reach growth in sales YoY
• Able to communicate with corporate partners in relation to the specific area of business assigned, and assist store management with coordinating training, providing information/updates, and host team meetings as the subject expert in the store
• Ability to accurately collect customer data at Point of Sale in compliance with local/state guidelines and manage client communication appropriately

Qualifications/Skills

• Bachelor’s or relevant degree preferred
• 1-3 years of keyholder experience
• 2-3 years of experience in sales or customer service
• Proficiency in Mandarin preferred
• Exhibit proficiency in Word and Excel
• Knowledgeable on trends and adept with styling
• Genuine curiosity to build long term relationship with clients
• Excellent storyteller
• Strong organizational skills

We are an Equal Opportunity Employer M/D/F/V

In compliance with the New Jersey salary transparency requirements, the potential rate for this position is $21-$22/hour, which represents a rate commensurate with experience, knowledge, and skills required.