Sales Associate (American Dream)

alexanderwang llc.; East Rutherford (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A prominent fashion retailer in East Rutherford, NJ, is seeking an Associate to act as a brand ambassador. Responsibilities include ensuring an immersive client experience, managing expectations, supporting operations, and meeting sales objectives. Ideal candidates have 1-3 years of experience in sales or customer service, and a bachelor's degree is preferred. Knowledge of trends and proficiency in a second language are a plus.

Qualifications

• 1-3 years of experience in sales or customer service.
• Genuine curiosity to build long term relationship with clients.

Responsibilities

• Execute Client Experience Expectations for every client interaction.
• Manage client expectations and adhere to operational processes.
• Maintain high energy from greeting customers to styling.
• Understand new arrivals and advise clients knowledgeably.
• Support operational tasks as a team player, including stock processes.
• Maintain visual standards as necessary.
• Meet sales objectives as determined by management.
• Collect customer data accurately at Point of Sale.

Skills

Sales Experience

Customer Service

Proficiency in a second language

Knowledge of trends and styling

Strong organizational skills

Excellent storytelling

Education

Bachelor’s degree or relevant degree

Job description

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Act as brand ambassador consistently sharing and embodying the aesthetics of alexander wang. Proactive in acquiring and building a loyal client base through different touchpoints, services, and communication channels to ensure a fully immersive and authentic client experience.

Responsibilities include but are not limited to:

• Able to execute Client Experience Expectations, ensuring brand’s goals are met for every client interaction
• Able to manage client expectations
• Able to learn and adhere to operational processes
• Able to maintain high level of energy from greeting customers, to discovering their connection to the brand, to styling the client appropriately across all categories to capturing meaningful data to build a return client base
• Maintain clear understanding of new arrivals, best sellers and fit information to be able to advise clients quickly and knowledgably
• Support all operational tasks as needed—being a team player and assist with necessary stock receiving processes and maintain proper standards set by the Operations Supervisor when interacting with merchandise
• Support visual floor moves and maintain visual standards as needed
• Able to consistently meet monthly/quarterly/yearly sales objectives as determined by management and reach growth in sales YoY
• Ability to accurately collect customer data at Point of Sale in compliance with local/state guidelines and manage client communication appropriately

Qualifications/Skills:

• Bachelor’s or relevant degree preferred
• 1-3 years of experience in sales or customer service
• proficiency in a second language other than English is a plus
• knowledgeable on trends and adept with styling
• genuine curiosity to build long term relationship with clients
• excellent storyteller
• strong organizational skills

We are an Equal Opportunity Employer M/D/F/V

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Retail Apparel and Fashion