Sales Supervisor, SoHo Flagship

alexanderwang llc.; Costa Mesa (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

Alexander Wang is seeking a Sales Supervisor to lead client interactions in our Costa Mesa retail location. The role centers on delivering a superb client experience, executing selling tasks, and supporting store operations under the Store Manager.

You will act as brand ambassador, build a loyal client base, maintain product knowledge, and collaborate with team to meet monthly sales objectives. Prior supervisory or sales experience and strong communication are required.

Qualifications

• 1–3 years of supervisory or managerial experience.
• 1–3 years in sales or customer service.
• Bachelor’s degree preferred.
• Second language proficiency is a plus (Mandarin, Spanish, etc.).
• Strong organizational skills and storytelling ability.
• Knowledge of trends and styling.

Responsibilities

• Execute daily opening and closing responsibilities including POS tasks and cash handling.
• Serve as a role model, upholding professional standards and client experience.
• Manage client expectations and meet brand sales goals.
• Learn and adhere to operational processes.
• Maintain energy from greeting customers to data collection for returns clients.
• Maintain product knowledge on arrivals, bestsellers and fit information.
• Support stock receiving and visual standards as needed.
• Collaborate with team and assist in training and store communications.
• Achieve monthly/quarterly/yearly sales objectives and growth YoY.
• Collect customer data at POS in compliance with guidelines.

Skills

Managerial experience

Sales experience

Second language proficiency

Word/Excel proficiency

Client relationship building

Storytelling

Organizational skills

Brand styling knowledge

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The Sales Supervisor role is a position at the center of providing an excellent client experience in Alexander Wang retail locations. The role is directly responsible for all selling components during client interactions. This is an exciting opportunity for a candidate who wants to be developed to lead a specific part of the business with passion and purposeful action, to positively impact both the financial results as well as the overall client experience of the store. this position reports into the Store Manager.

Key Objective

Act as brand ambassador consistently sharing and embodying the aesthetics of Alexander Wang. Proactive in acquiring and building a loyal client base through different touchpoints, services, and communication channels to ensure a fully immersive and authentic client experience.

Responsibilities include but are not limited to:

• Execute daily opening and closing responsibilities including POS and cash drawer closings, etc.
• Serve as a role model to Store Support Associates, always embodying exceptional standards and ensuring a professional work environment and consistent client experience
• Able to manage client experience expectations, ensuring brand’s goals are met for every client interaction
• Able to learn and adhere to operational processes
• Able to maintain high level of energy from greeting customers, to discovering their connection to the brand, to styling the client appropriately across all categories to capturing meaningful data to build a return client base
• Maintain clear understanding of new arrivals, best sellers and fit information to be able to advise clients quickly and knowledgably
• Support all operational tasks as needed—being a team player and assist with necessary stock receiving processes and maintain proper standards set by the Stock Supervisor when interacting with merchandise
• Support visual floor moves and maintain visual standards as needed
• Able to consistently meet monthly/quarterly/yearly sales objectives as determined by management and reach growth in sales YoY
• Able to communicate with corporate partners in relation to the specific area of business assigned, and assist store management with coordinating training, providing information/updates, and host team meetings as the subject expert in the store
• Ability to accurately collect customer data at Point of Sale in compliance with local/state guidelines and manage client communication appropriately

Qualifications/Skills

• Bachelor’s or relevant degree preferred
• 1-3 years of managerial or supervisor experience
• 1-3 years of experience in sales or customer service
• Proficiency in a second language is a plus (i.e. Mandarin, Spanish, Russian, Chinese)
• Exhibit proficiency in Word and Excel
• Knowledgeable on trends and adept with styling
• Genuine curiosity to build long term relationship with clients
• Excellent storyteller
• Strong organizational skills

We are an Equal Opportunity Employer M/D/F/V

In compliance with the New York salary transparency requirements, the potential rate for this position is $26-28/hour, which represents a rate commensurate with experience, knowledge, and skills required.