Alexander Wang Sales Supervisor, SoHo Flagship

Alexander Wang; New York (NY); On-site; USD 36,000 - 39,000; Full time

Job summary

Alexander Wang is seeking a Sales Supervisor for our New York retail locations to lead client interactions and exemplify the brand’s standards.

You will train and guide store staff, manage daily POS tasks, and drive sales while preserving the store’s visual and service excellence.

Qualifications

• Bachelor's or relevant degree preferred.
• 1–3 years of managerial or supervisor experience.
• 1–3 years of experience in sales or customer service.
• Proficiency in a second language is a plus (e.g. Mandarin, Spanish, Russian, Chinese).
• Exhibit proficiency in Word and Excel.
• Excellent communication skills.
• Knowledgeable on trends and styling.

Responsibilities

• Execute daily opening and closing responsibilities including POS and cash drawer closings.
• Serve as a role model to Store Support Associates and maintain a professional client experience.
• Manage client experience expectations and meet brand goals in every interaction.
• Learn and adhere to operational processes.
• Maintain energy from greeting to styling the client and capturing data for return visits.
• Assist with stock receiving and maintain visual standards on the floor.

Skills

Leadership

Sales

Communication

Customer service

Styling

Organization

Education

Bachelor's degree

Tools

Word

Excel

Job description

The Sales Supervisor role is a position at the center of providing an excellent client experience in Alexander Wang retail locations. The role is directly responsible for all selling components during client interactions. This is an exciting opportunity for a candidate who wants to be developed to lead a specific part of the business with passion and purposeful action, to positively impact both the financial results as well as the overall client experience of the store. this position reports into the Store Manager.

Key Objective

Act as brand ambassador consistently sharing and embodying the aesthetics of Alexander Wang. Proactive in acquiring and building a loyal client base through different touchpoints, services, and communication channels to ensure a fully immersive and authentic client experience.

Responsibilities include but are not limited to:

• Execute daily opening and closing responsibilities including POS and cash drawer closings, etc.
• Serve as a role model to Store Support Associates, always embodying exceptional standards and ensuring a professional work environment and consistent client experience
• Able to manage client experience expectations, ensuring brand's goals are met for every client interaction
• Able to learn and adhere to operational processes
• Able to maintain high level of energy from greeting customers, to discovering their connection to the brand, to styling the client appropriately across all categories to capturing meaningful data to build a return client base
• Maintain clear understanding of new arrivals, best sellers and fit information to be able to advise clients quickly and knowledgably
• Support all operational tasks as needed-being a team player and assist with necessary stock receiving processes and maintain proper standards set by the Stock Supervisor when interacting with merchandise
• Support visual floor moves and maintain visual standards as needed
• Able to consistently meet monthly/quarterly/yearly sales objectives as determined by management and reach growth in sales YoY
• Able to communicate with corporate partners in relation to the specific area of business assigned, and assist store management with coordinating training, providing information/updates, and host team meetings as the subject expert in the store
• Ability to accurately collect customer data at Point of Sale in compliance with local/state guidelines and manage client communication appropriately

Qualifications/Skills

• Bachelor's or relevant degree preferred
• 1-3 years of managerial or supervisor experience
• 1-3 years of experience in sales or customer service
• Proficiency in a second language is a plus (i.e. Mandarin, Spanish, Russian, Chinese)
• Exhibit proficiency in Word and Excel
• Excellent communication skills
• Knowledgeable on trends and adept with styling
• Genuine curiosity to build long term relationship with clients
• Excellent storyteller
• Strong organizational skills

We are an Equal Opportunity Employer M/D/F/V

In compliance with the New York salary transparency requirements, the potential rate for this position is $26-28/hour, which represents a rate commensurate with experience, knowledge, and skills required.