Sales Associate, SoHo Flagship

alexanderwang llc.; New York (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

alexanderwang llc. in New York, NY seeks a brand ambassador to embody the brand aesthetics and proactively build a loyal client base across touchpoints and channels for an immersive experience.

You will greet clients, assess their connection to the brand, and style across categories while capturing data for repeat business. Mandarin is required; 1–3 years in sales or customer service is preferred, with strong organizational and storytelling skills.

Qualifications

• Mandarin proficiency required; additional languages are a plus.
• Bachelor’s or relevant degree preferred.
• 1–3 years of experience in sales or customer service.
• Knowledge of trends and styling aptitude.
• Genuine curiosity to build long-term client relationships; storytelling.
• Strong organizational skills.

Responsibilities

• Execute Client Experience Expectations to meet brand goals for every client interaction.
• Manage client expectations.
• Learn and adhere to operational processes.
• Maintain high energy from greeting customers to styling the client and capturing data for return clients.
• Know arrivals, best sellers and fit information to advise clients quickly and knowledgably.
• Support stock receiving and maintain standards with the Operations Supervisor when interacting with merchandise.
• Support visual floor moves and maintain visual standards.
• Consistently meet monthly/quarterly/yearly sales objectives and drive YoY growth.
• Collect customer data at Point of Sale in compliance with local/state guidelines.

Skills

Mandarin

Bachelor's degree

Sales

Styling

Trends

Storytelling

Organizational skills

Education

Bachelor's degree or related

Job description

Act as brand ambassador consistently sharing and embodying the aesthetics of alexanderwang. Proactive in acquiring and building a loyal client base through different touchpoints, services, and communication channels to ensure a fully immersive and authentic client experience.

Responsibilities include but are not limited to:

• Able to execute Client Experience Expectations, ensuring brand’s goals are met for every client interaction
• Able to manage client expectations
• Able to learn and adhere to operational processes
• Able to maintain high level of energy from greeting customers, to discovering their connection to the brand, to styling the client appropriately across all categories to capturing meaningful data to build a return client base
• Maintain clear understanding of new arrivals, best sellers and fit information to be able to advise clients quickly and knowledgably
• Support all operational tasks as needed—being a team player and assist with necessary stock receiving processes and maintain proper standards set by the Operations Supervisor when interacting with merchandise
• Support visual floor moves and maintain visual standards as needed
• Able to consistently meet monthly/quarterly/yearly sales objectives as determined by management and reach growth in sales YoY
• Ability to accurately collect customer data at Point of Sale in compliance with local/state guidelines and manage client communication appropriately

Qualifications/Skills

• Proficiency in Mandarin required, additional languages is a plus
• Bachelor’s or relevant degree preferred
• 1-3 years of experience in sales or customer service
• knowledgeable on trends and adept with styling
• genuine curiosity to build long term relationship with clientsexcellent storyteller
• strong organizational skills

We are an Equal Opportunity Employer M/D/F/V.

In compliance with the New York City salary transparency requirements, the potential salary for this position is from $22-$24/hour, which represents a range commensurate with experience, knowledge, and skills required.