Keyholder

The Nash Collection; Nashville (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

The Nash Collection in Nashville, TN is seeking a dedicated Keyholder to support daily store operations on-site. You will open/close the store, manage cash, and lead when management is not present while ensuring a welcoming customer experience.

Responsibilities include assisting customers with styling, maintaining stock, merchandising, and training team members on brand standards in a fast-paced retail environment.

Qualifications

• Experience in retail or a similar customer-facing role.
• Ability to open/close the store and handle cash responsibly.
• Solid product knowledge in fashion and accessories.
• Reliable, professional, and able to lead when management is absent.
• Willingness to work weekends, holidays and peak event days.

Responsibilities

• Open and close the store and maintain cash handling procedures.
• Assist customers on the sales floor with styling and recommendations.
• Ensure an elevated customer experience aligned with brand standards.
• Merchandise, restock inventory, and keep the store clean and organized.
• Train or guide team members on procedures and service expectations.

Skills

Customer service

Retail sales

Product knowledge

Cash handling

Opening/closing procedures

Team leadership

Flexibility

Job description

Company Description The Nash Collection enhances the Nashville experience through elevated fashion, apparel, and accessories that reflect the spirit of the city. The brand is dedicated to thoughtful design and attention to detail, creating products that help visitors and residents express their connection to Nashville. The Nash Collection values a strong sense of community and aims to make every interaction memorable and welcoming. Team members have the opportunity to contribute to a growing brand in a city where creativity and dreams are actively encouraged and celebrated.
Role Description The Keyholder is a full-time, on-site role located in Nashville, TN, responsible for supporting daily store operations and acting as a leader when management is not present. Day-to-day tasks include opening and closing the store, overseeing cash handling procedures, and maintaining store security. The Keyholder assists customers on the sales floor, provides styling and product recommendations, and ensures an elevated customer experience aligned with The Nash Collection’s brand standards. Responsibilities also include merchandising, restocking inventory, maintaining a clean and organized store environment, and training or guiding team members on procedures and service expectations. The role requires reliability, professionalism, and a strong commitment to delivering consistent, high-quality service in a fast-paced retail setting.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on creating welcoming, inclusive interactions for all shoppers.
• Proficiency in Retail Sales and Communication, with the ability to engage customers, recommend products, and represent the brand clearly and professionally.
• Solid Product Knowledge in fashion and accessories, with the ability to learn and articulate key features, styling options, and brand stories.
• Previous experience in retail or a similar customer-facing role, preferably in apparel, lifestyle, or boutique environments.
• Demonstrated reliability, integrity, and comfort with keyholder responsibilities, including opening/closing procedures and cash handling.
• Ability to stand for extended periods, move merchandise, and work flexible hours, including weekends, holidays, and peak event days.
• Collaborative mindset, positive attitude, and readiness to support team members and adapt to changing store needs.