Part Time Key Holder

The Normal Brand; Franklin (TN); On-site; USD 12,000 - 24,000; Part time

Job summary

The Normal Brand in Nashville is hiring a Keyholder to lead a busy retail floor and drive a memorable customer experience. You will train and coach staff, open/close shifts, and ensure brand standards while supporting store goals in a fast-paced environment.

We value someone with a passion for fashion, strong communication, and a friendly, people-oriented approach. Prior retail leadership and Shopify POS proficiency are a plus.

Qualifications

• Must be hardworking, personable and goal oriented.
• Experience leading a small team in a retail setting is preferred.
• Familiar with Shopify POS and delivering great customer service.

Responsibilities

• Lead and motivate the team to deliver an excellent customer experience and revenue.
• Open and close the store, ensuring a clean, safe environment.
• Promote, upsell, and suggestive sell to maximize revenue.
• Monitor floor activity and replenish as needed.
• Educate the team on product knowledge and standards.

Skills

Customer service

Leadership experience

Retail sales

Shopify POS

Strong communication

Tools

Shopify

Job description

The Normal Brand is a fast-growing apparel company that sells clothing and accessories online and in over 600 stores in the US. Our retail brick-and-mortar store in Nashville is hiring and we want a hard working, personable, goal-oriented Keyholder. The store is an experience where a clean, enjoyable, and fun environment is of utmost importance.

Responsibilities

• “Our goal is to make peoples’ day better, sell clothes, and have FUN!\"
• Inspire and lead team to deliver an excellent customer experience and revenue
• Facilitate retail sales and suggestive sell to maximize revenue
• Encourage suggestive selling to maximize revenue
• Monitor sell through on sales floor and replenish as needed
• Maintain a clean store and merchandise to Normal standards
• Educate and train team on product knowledge
• Support Assistant Store Manager and Store Manager on initiatives
• Promote a safe and clean environment for customers and staff
• Embrace an environment that is respectful in communication
• Ability to open and close store

What will make you stand out

• Fashion/apparel industry experience
• Passion for making people happy
• Proficiency with Shopify and Shopify POS
• Strong integrity
• Excellent fashion sense
• Self- awareness
• Humble, Hungry, and Smart

• Eager to learn through feedback and solve problems in a fast-paced environment
• Leadership or key holding experience
• Hard working, team player, and goal oriented
• People person - approachable, friendly
• Team player, goal oriented, and positive
• Inventory integrity
• Ability to adapt quickly to new systems and processes
• Flexible availability, nights, weekends and holidays
• 15-20 hours up to 25 during peak business hours