Retail Keyholder - Lead Customer Experience & Sales

The Normal Brand; Franklin (TN); On-site; USD 12,000 - 24,000; Part time

Job summary

The Normal Brand in Nashville is hiring a Keyholder to lead a busy retail floor and drive a memorable customer experience. You will train and coach staff, open/close shifts, and ensure brand standards while supporting store goals in a fast-paced environment.

We value someone with a passion for fashion, strong communication, and a friendly, people-oriented approach. Prior retail leadership and Shopify POS proficiency are a plus.

Qualifications

• Must be hardworking, personable and goal oriented.
• Experience leading a small team in a retail setting is preferred.
• Familiar with Shopify POS and delivering great customer service.

Responsibilities

• Lead and motivate the team to deliver an excellent customer experience and revenue.
• Open and close the store, ensuring a clean, safe environment.
• Promote, upsell, and suggestive sell to maximize revenue.
• Monitor floor activity and replenish as needed.
• Educate the team on product knowledge and standards.

Skills

Customer service

Leadership experience

Retail sales

Shopify POS

Strong communication

Tools

Shopify

Job description

The Normal Brand in Nashville is hiring a Keyholder to lead a busy retail floor and drive a memorable customer experience. You will train and coach staff, open/close shifts, and ensure brand standards while supporting store goals in a fast-paced environment.

We value someone with a passion for fashion, strong communication, and a friendly, people-oriented approach. Prior retail leadership and Shopify POS proficiency are a plus.