Key Lead - Woodland Mall, Hollister

Abercrombie & Fitch Co.; Grand Rapids (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Grand Rapids, Michigan, to enhance customer experience and supervise store operations. The role includes performing opening and closing routines, operating register systems, fulfilling OMNI channel orders, and ensuring effective inventory control. Candidates should demonstrate strong leadership and customer service skills aligned with the brand's values, contributing to overall store performance and visual merchandising.

Qualifications

• Strong leadership skills to guide Brand Reps and Stock Associates.
• Customer service orientation to enhance in-store experience.
• Ability to analyze reports to inform decisions.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as the Floor Supervisor and coach staff.
• Drive store performance through team achievement.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.