Key Lead - Viewmont Mall, Hollister

Abercrombie & Fitch Co.; Scranton (Lackawanna County); On-site; USD 30,000 - 45,000; Full time

Job summary

Abercrombie & Fitch Co. in Scranton is seeking a Key Lead to enhance customer experience and support the store team. In this role, you will act as a Floor Supervisor, providing guidance to Brand Representatives and Stock Associates. Key responsibilities include opening and closing store routines, operating the register, and maintaining visual displays. The ideal candidate should have supervisory experience in retail and strong customer service skills to drive store performance.

Qualifications

• Experience in a supervisory role in retail.
• Strong customer service skills.
• Ability to analyze reports and make informed decisions.

Responsibilities

• Ensure quality in-store customer experience.
• Guide Brand Reps and Stock Associates.
• Drive store performance through customer engagement.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.