Key Lead - Park Place Mall, Hollister

Abercrombie & Fitch Co.; Tucson (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Tucson, Arizona. This role involves ensuring a quality in-store experience, guiding Brand Reps and Stock Associates, and driving store performance. Key responsibilities include handling opening and closing routines, operating POS systems, and maintaining visual displays. Ideal candidates should possess strong customer service skills, team leadership experience, and a passion for the brand culture. Join a dynamic team focused on achieving sales and providing exceptional service.

Qualifications

• Experience in customer service and team leadership.
• Ability to analyze reporting for informed decision-making.
• Strong product knowledge and brand awareness.

Responsibilities

• Ensure quality in-store experience for customers.
• Guide and coach Brand Reps and Stock Associates.
• Drive store performance and achieve daily sales.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.