Key Lead - Northshore Mall, Hollister

Abercrombie & Fitch Co.; Peabody (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Peabody, Massachusetts. This role requires ensuring quality in-store experiences while acting as the Floor Supervisor. You will provide guidance to Brand Reps and Stock Associates and be accountable for driving store performance through effective operations and customer engagement. Candidates should have a background in retail leadership and a strong understanding of customer service principles.

Qualifications

• Experience in retail leadership or supervisory roles.
• Strong understanding of customer service principles.
• Ability to analyze sales reports and make informed decisions.

Responsibilities

• Ensure quality in-store experience for customers.
• Guide and coach Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.