Key Lead - Hulen Mall, Hollister

Abercrombie & Fitch Co.; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Fort Worth, Texas. The Key Lead will ensure a quality in-store experience for customers by acting as the Floor Supervisor, guiding and coaching Brand Reps and Stock Associates, and driving store performance. Responsibilities include overseeing opening and closing routines, operating register systems, fulfilling orders, and maintaining visual displays. Candidates should have retail experience and strong leadership skills.

Qualifications

• Experience in retail and customer service.
• Strong leadership and communication skills.

Responsibilities

• Ensure quality in-store customer experience.
• Provide guidance and coaching to team members.
• Drive store performance through customer engagement.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.