Key Lead - Millcreek Mall, Hollister

Abercrombie & Fitch Co.; Erie (Erie County); On-site; USD 40,000 - 55,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for a Key Lead in Erie County, PA who will ensure customers receive quality in-store experiences. This role involves supervising Brand Reps and Stock Associates, executing opening and closing routines, and enhancing store performance through effective team guidance and sales strategies. Ideal candidates will possess strong leadership skills and have prior retail experience. This position plays a crucial role in embodying the brand culture and values, contributing directly to business success.

Qualifications

• Strong leadership skills and ability to guide team members.
• Experience in retail and customer service.
• Ability to analyze reports for decision-making.

Responsibilities

• Ensure quality in-store experience for customers.
• Act as Floor Supervisor and guide Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.