Key Lead - Valley View Mall, Hollister

Abercrombie & Fitch Co.; Roanoke (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Abercrombie & Fitch Co. in Roanoke, Virginia, is seeking a Key Lead who will ensure all customers receive a quality in-store experience. This role involves acting as Floor Supervisor, guiding Brand Reps and Stock Associates, and driving store performance through customer engagement and sales achievement. Key responsibilities include performing opening/closing routines, operating POS systems, and maintaining visual displays. Strong leadership skills and retail experience are essential for this position.

Qualifications

• Strong leadership and communication skills.
• Ability to analyze sales reports and make informed decisions.
• Experience in retail operations or customer service.

Responsibilities

• Ensure quality in-store experience for customers.
• Guide and coach Brand Representatives and Stock Associates.
• Drive store performance through sales and customer experience.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.