Key Lead - Emerald Square Mall, Hollister

A&F Stores, Inc.; North Attleborough (MA); On-site; USD 20,286 - 28,893; Part time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Opportunities for career advancement

Training and development

Job summary

A&F Stores, Inc. in North Attleborough is seeking a Key Lead to enhance the in-store customer experience by supervising operations and coaching staff. Successful candidates will demonstrate strong customer focus and excellent communication skills.

The role requires at least 12-16 hours of weekly availability, including weekends. Starting pay is $17.85 per hour, with added benefits such as merchandise discounts and opportunities for career advancement.

Qualifications

• High school diploma or G.E.D. preferred.
• 1 year of retail experience preferred.
• Strong customer focus and exceptional interpersonal skills.

Responsibilities

• Supervise floor operations to enhance customer experience.
• Coach Brand Reps and Stock Associates.
• Drive store performance through outstanding customer service.

Skills

Customer focus

Interpersonal skills

Communication skills

Knowledge of current fashion trends

Multitasking

Education

High school diploma or G.E.D.

Job description

Job Summary: The Key Lead is responsible for ensuring customers receive a quality in‑store experience by supervising floor operations, coaching Brand Reps and Stock Associates, and driving store performance through outstanding customer service and daily sales achievement.

Key Responsibilities

• Perform opening and closing routines.
• Operate register / point‑of‑sale systems.
• Fulfill omni‑channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Schedule

Schedule will vary weekly; expect at least 12‑16 hours per week. Required availability on Saturdays, Sundays, and certain holidays. During peak times hours may increase to support business needs.

Qualifications

• High school diploma or G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience leading groups or teams preferred.
• Strong customer focus.
• Exceptional interpersonal skills.
• Strong communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative and confidence.
• Adaptability and flexibility.
• Ability to balance multiple tasks while being detail‑oriented.
• Proactive learning and thinking.
• Strong work ethic.

Benefits & Compensation

Starting rate $17.85 per hour (recruiting pay range $17.85 – $17.85 per hour). Salary may be modified in the future.

• Quarterly sales incentive bonus.
• Merchandise discount.
• Opportunities for career advancement.
• Opportunity to become a brand affiliate.
• Training and development.
• Competitive incentives to reward commitment for advancing the global business.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.