Key Lead - Valley Plaza Mall, Hollister

A&F Stores, Inc.; Bakersfield (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Career advancement

Brand Affiliate program

Training & development

Inclusive team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure an exceptional in-store experience and daily sales targets on the floor.

The role is part of the store leadership team, focusing on customer experience, team performance, and driving store results. Strong communication, energy, and adaptability are essential for success in a fast-paced, brand-driven retail environment.

Qualifications

• High School Diploma or GED preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required.
• Strong communication and interpersonal skills.
• Ability to balance multiple tasks and be detail-oriented.

Responsibilities

• Open and close routines.
• Operate POS systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Skills

Retail leadership

Customer focus

Communication skills

Adaptability

Education

High School Diploma or GED

Tools

POS systems

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Schedule

Work Schedule Requirements: Schedule will vary weekly, but you should expect to work at least 12–16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours will increase to support the needs of the business.

What it Takes

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get

• Competitive incentives: Quarterly Sales Incentive Bonus, Merchandise Discount.
• Opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.
• A global team of people who celebrate you for being yourself.

Compensation

Starting rate: $19.70 per hour. (Recruiting pay range $19.70–$19.70 per hour). The starting rate and range may be modified in the future.

Equal Opportunity Employer

Abercrombie & Fitch Co. is an equal opportunity employer.