Key Lead - Orland Square, Hollister

A&F Stores, Inc.; Orland Park (IL); On-site; USD 20,002 - 28,488; Part time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Training and development opportunities

Job summary

A&F Stores, Inc. in Orland Park, Illinois is looking for a Key Lead responsible for managing in-store operations and ensuring a quality customer experience. The role involves supervising Brand Reps and Stock Associates to drive store performance while maintaining high standards of customer service.

The ideal candidate will have a high school diploma and retail experience, demonstrating strong interpersonal and communication skills. Benefits include competitive incentives and opportunities for career advancement.

Qualifications

• Preferred one year of retail experience.
• Leading groups or teams experience preferred.
• Strong work ethic and initiative.

Responsibilities

• Ensure quality in-store experience for customers.
• Act as Floor Supervisor, guiding Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer focus

Interpersonal skills

Communication skills

Adaptability

Detail-oriented

Knowledge of fashion trends

Education

High school diploma/G.E.D. preferred

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to keep store operations running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform opening and closing routines.
• Operate register/point of sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Schedule Requirements

Schedule will vary weekly, but you should expect to work at least 12-16 hours per week. Required availability on Saturdays, Sundays, and certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

What it Takes

• High school diploma/G.E.D. preferred, or equivalent.
• One year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Compensation

The starting rate for this position is $17.60 per hour (recruiting pay range $17.60-$17.60 per hour). The starting rate and range may be modified in the future.

Benefits

• Participation in benefit programs designed to fit your lifestyle.
• Competitive incentives to reward commitment, such as quarterly sales incentive bonus, merchandise discount, opportunities for career advancement.
• Opportunity to become a brand affiliate.
• Training and development.
• A global team of people who celebrate you for being you.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.