Key Lead - Northshore Mall, Hollister

A&F Stores, Inc.; Proctor (MA); On-site; USD 20,286 - 28,893; Part time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Opportunities for career advancement

Training and development

Job summary

A&F Stores, Inc. is seeking a Key Lead in Proctor, Massachusetts. This role involves supervising floor operations, coaching Brand Reps, and ensuring customers receive high-quality service. The Key Lead will analyze sales and performance metrics to enhance store efficiency.

The ideal candidate should have at least one year of retail experience and exceptional interpersonal skills. The position offers a starting pay of $17.85 per hour and various benefits including merchandise discounts and opportunities for advancement.

Qualifications

• 1 year of retail experience preferred.
• Experience leading groups or teams preferred.
• Energetic, outgoing, and assertive.

Responsibilities

• Supervise floor operations to ensure quality customer experience.
• Drive store performance through outstanding customer service.
• Analyze reporting to inform decision making.

Skills

Strong customer focus

Exceptional interpersonal skills

Strong communication skills

Knowledge of current fashion trends

Education

High school diploma or G.E.D.

Job description

Job Summary: The Key Lead is responsible for ensuring customers receive a quality in‑store experience by supervising floor operations, coaching Brand Reps and Stock Associates, and driving store performance through outstanding customer service and daily sales achievement.

Key Responsibilities

• Perform opening and closing routines.
• Operate register / point‑of‑sale systems.
• Fulfill omni‑channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Schedule

Schedule will vary weekly; expect at least 12‑16 hours per week. Required availability on Saturdays, Sundays, and certain holidays. During peak times hours may increase to support business needs.

Qualifications

• High school diploma or G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience leading groups or teams preferred.
• Strong customer focus.
• Exceptional interpersonal skills.
• Strong communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative and confidence.
• Adaptability and flexibility.
• Ability to balance multiple tasks while being detail‑oriented.
• Proactive learning and thinking.
• Strong work ethic.

Benefits & Compensation

Starting rate $17.85 per hour (recruiting pay range $17.85 – $17.85 per hour). Salary may be modified in the future.

• Quarterly sales incentive bonus.
• Merchandise discount.
• Opportunities for career advancement.
• Opportunity to become a brand affiliate.
• Training and development.
• Competitive incentives to reward commitment for advancing the global business.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.