Key Lead - Solomon Pond Mall, Hollister

A&F Stores, Inc.; Berlin (MA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Opportunities for career advancement

Brand affiliate opportunity

Training and development

Competitive incentives

Job summary

Abercrombie & Fitch Co. in the United States is seeking a Key Lead to supervise floor operations, coach Brand Reps and Stock Associates, and drive store performance through outstanding customer service and daily sales achievement.

The role requires coordinating opening/closing routines, operating POS, fulfilling omni-channel orders, building displays, and analyzing reports to inform decisions. Schedule is part-time, with weekend availability; starting wage is $17.85 per hour.

Qualifications

• High school diploma or GED preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience leading groups or teams preferred.
• Strong customer focus.
• Exceptional interpersonal skills.
• Strong communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative and confidence.
• Adaptability and flexibility.
• Ability to balance multiple tasks while being detail-oriented.
• Proactive learning and thinking.
• Strong work ethic.

Responsibilities

• Perform opening and closing routines.
• Operate register / point-of-sale systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer service

Interpersonal skills

Communication skills

Brand awareness

Fashion knowledge

Leadership

Energy and assertiveness

Adaptability

Multitasking

Work ethic

Education

High school diploma or GED

Job description

Job Summary: The Key Lead is responsible for ensuring customers receive a quality in‑store experience by supervising floor operations, coaching Brand Reps and Stock Associates, and driving store performance through outstanding customer service and daily sales achievement.

Key Responsibilities

• Perform opening and closing routines.
• Operate register / point‑of‑sale systems.
• Fulfill omni‑channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Schedule

Schedule will vary weekly; expect at least 12‑16 hours per week. Required availability on Saturdays, Sundays, and certain holidays. During peak times hours may increase to support business needs.

Qualifications

• High school diploma or G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience leading groups or teams preferred.
• Strong customer focus.
• Exceptional interpersonal skills.
• Strong communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative and confidence.
• Adaptability and flexibility.
• Ability to balance multiple tasks while being detail‑oriented.
• Proactive learning and thinking.
• Strong work ethic.

Benefits & Compensation

Starting rate $17.85 per hour (recruiting pay range $17.85 – $17.85 per hour). Salary may be modified in the future.

• Quarterly sales incentive bonus.
• Merchandise discount.
• Opportunities for career advancement.
• Opportunity to become a brand affiliate.
• Training and development.
• Competitive incentives to reward commitment for advancing the global business.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.