Key Lead - Elevate Customer Experience & Team Performance

Abercrombie & Fitch Co.; Milton (WV); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Becoming a Brand Affiliate

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience and strong sales performance. You will support opening/closing routines, product knowledge, and visual merchandising while aligning with company culture.

The role requires reliable weekend availability, with hours increasing during peak times. Customer focus, strong communication, and teamwork are essential.

Qualifications

• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required, but leading groups or teams is preferred.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Retail experience

People leadership

Education

High School Diploma/G.E.D. preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience and strong sales performance. You will support opening/closing routines, product knowledge, and visual merchandising while aligning with company culture.

The role requires reliable weekend availability, with hours increasing during peak times. Customer focus, strong communication, and teamwork are essential.