Key Lead: Elevate Customer Experience & Store Performance

Abercrombie & Fitch Spain, SL; Walnut Creek (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a BrandAffiliate

Training and Development

A Global Team of People Who'll Celebr8

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver an exceptional in-store experience and drive daily sales on the floor.

You'll open and close routines, operate POS, fulfill OMNI channel orders, maintain visual displays, analyze reports, protect assets, and embody the brand’s culture while building customer connections.

Qualifications

• High School Diploma/ GED preferred.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required; leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic and outgoing

Adaptability

Detail oriented

Education

High School Diploma or GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver an exceptional in-store experience and drive daily sales on the floor.

You'll open and close routines, operate POS, fulfill OMNI channel orders, maintain visual displays, analyze reports, protect assets, and embody the brand’s culture while building customer connections.