Key Lead - Antelope Valley Mall, Hollister

Abercrombie & Fitch Co.; Palmdale (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for a Key Lead in Palmdale, California. This role involves acting as the Floor Supervisor, coaching Brand Representatives and Stock Associates to ensure effective store operations. Responsibilities include performing opening and closing routines, operating register systems, managing OMNI channel orders, and maintaining visual displays. Successful candidates will have a strong customer service focus and leadership abilities to drive sales and enhance the in-store experience.

Qualifications

• Proven ability to lead and coach team members effectively.
• Strong customer service orientation.
• Experience in retail operations.

Responsibilities

• Ensure all customers receive quality in-store experience.
• Guide and coach Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.