Key Holder: Store Ops & Customer Experience Leader

Designer Brands; Mishawaka (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Designer Brands in Mishawaka, IN is hiring a customer-focused Retail Team Member to support store management, drive sales, and deliver an outstanding in-store experience. You will partner with leadership on priorities, maintain store standards, and participate in omni-channel activities to boost performance.

This role requires excellent service, strong communication, ability to work nights and weekends, and physical stamina to stand for long periods and lift up to 50 pounds.

Qualifications

• Minimum two years of workforce experience is expected.
• Strong customer service orientation and communication skills required.
• Able to work flexible hours including evenings and weekends.
• Physically able to stand, walk, lift up to 50 lbs, and move quickly on the sales floor.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors to achieve KPI goals.
• Respond to customer and associate requests with urgency and care.
• Support inventory, omni-channel activities, and store standards daily.
• Assist management with duties to ensure smooth operations and policy compliance.

Skills

Excellent customer service

CollaborativeRelationships

Verbal and written communication

Work with tempo / accountability

Availability nights/weekends/holidays

Technology-enabled customer engagement

Standing/walking for long periods

Lifting up to 50 pounds

Stoop/kneel/crouch/crawl

Education

High School Diploma or equivalent

2+ years workforce experience

Job description

Designer Brands in Mishawaka, IN is hiring a customer-focused Retail Team Member to support store management, drive sales, and deliver an outstanding in-store experience. You will partner with leadership on priorities, maintain store standards, and participate in omni-channel activities to boost performance.

This role requires excellent service, strong communication, ability to work nights and weekends, and physical stamina to stand for long periods and lift up to 50 pounds.