Keyholder

Shoe Show Inc.; Mishawaka (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Employee discounts

Job summary

SHOE SHOW, INC. is seeking an experienced Keyholder at SHOE DEPT. ENCORE #1589 in Mishawaka, IN. This role supports the Store Manager, drives Customer service excellence, and leads the team in daily store operations.

You will handle opening/closing, cash handling, deposits, and floor readiness while promoting sales and brand loyalty. Strong communication and leadership are essential.

Qualifications

• 1 year of management or supervisory experience is required.
• 1 year of retail experience is preferred.
• Must be detail‑oriented with strong organizational skills.
• Must have a passion for excellent customer service.
• Must be available various hours including mornings, evenings and weekends.
• Must be able to operate company computer systems.

Responsibilities

• Assist Store Manager in leading the team to provide knowledgeable, friendly, and efficient customer service.
• Open and close the store, manage registers and handle cash deposits.
• Ensure adequate staffing coverage and support sales, cashiering, stocking and product transfers.
• Tag merchandise, apply promotions and sensors, and maintain store cleanliness and organization.
• Engage customers to promote sales and build brand loyalty.

Skills

Leadership

Customer service

Retail management

Cash handling

Tools

POS systems

Job description

UNIVERSITY PARK MALL
6501 GRAPE RD STE 404A
MISHAWAKA, IN 46545

Shift and Schedule

Benefits, if eligible

Medical Dental Vision LTD STD PTO/PTO Sick Employee Discounts 401 (k) with company match Trust Momentum Financial Planning tool

SHOE SHOW, INC., the country's largest privately held footwear retailer in business for 66 years with nearly 1,000 stores in 47 states, is seeking an experienced Keyholder to join our team. This position is available at SHOE DEPT. ENCORE #1589 located in MISHAWAKA, IN.

What You Should Know

WHAT YOU SHOULD KNOW Keyholders assist Store Managers in leading and guiding the store team to create a positive environment focused on providing knowledgeable, friendly, and efficient customer service. By building relationships with customers and co-workers, the store will deliver maximum productivity and positive sales generation. Keyholders lead and inspire the team by being a positive role model and exhibit a customer comes first attitude, as well as serve as the leader in charge if the Store or Assistant Manager is not present.

What You Will Do

The Keyholder ensures smooth daily operations by managing operational tasks such as opening and closing the store, handling registers, counting cash, completing bank deposits, and preparing the sales floor for customers. They assess staffing needs, ensuring balanced coverage, and support the team in sales, cashiering, stocking, and product transfers. Keyholders also tag merchandise, apply promotions and security sensors, and maintain high standards of cleanliness and organization. Additionally, they engage customers by promoting sales and building brand loyalty. This role combines operational responsibilities with opportunities to develop leadership skills and contribute to the store's success.

Qualifications

• One year prior management/supervisory skills required
• One year retail experience preferred.
• Must be detail-oriented with strong organizational skills.
• Must have a passion for excellent customer service.
• Must be available various hours including AM/PM and weekends.
• Must be able to operate company computer systems.