Key Holder — Pet Retail Lead, Customer Experience

PetPeople; Indianapolis (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Company-matched retirement savings plan

Employee discount

Job summary

A local pet retail store in Indianapolis is seeking a passionate Key Holder to join their team. This full-time position emphasizes customer service and building relationships through genuine engagement. The ideal candidate will have retail experience, a love for pets, and the ability to manage multitasking in a fast-paced environment. The role includes supervising shifts and ensuring a clean, welcoming store. Competitive benefits and a sign-on bonus of $250 are offered.

Qualifications

• Love for pets and interest in animal nutrition.
• Previous retail experience as a Key Holder or in a leadership role.
• Ability to lift up to 50lbs frequently.

Responsibilities

• Provide outstanding service to every customer.
• Plan, assign, and supervise shift duties.
• Handle escalated customer service issues.

Skills

Customer service excellence

Product knowledge

Problem-solving skills

Multi-tasking

Communication skills

Job description

A local pet retail store in Indianapolis is seeking a passionate Key Holder to join their team. This full-time position emphasizes customer service and building relationships through genuine engagement. The ideal candidate will have retail experience, a love for pets, and the ability to manage multitasking in a fast-paced environment. The role includes supervising shifts and ensuring a clean, welcoming store. Competitive benefits and a sign-on bonus of $250 are offered.