Pet Retail Key Holder & Customer Experience Lead

PetPeople; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Great associate discount

Job summary

A local pet retail store in Cincinnati is seeking a Sales Associate Key Holder to provide outstanding customer service and support store operations. This entry-level position requires a love for pets and prior retail experience. Candidates should be enthusiastic and capable of multitasking in a fast-paced environment. The role includes engaging with customers, maintaining product knowledge, and assisting with store merchandising. Competitive compensation and associate discounts are offered.

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi-task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50lbs frequently.
• Communication and problem solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, and merchandising.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction.
• Handle escalated customer service related issues and communicate with Store Manager.
• Plan, assign and direct work during shift including closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies.

Job description

A local pet retail store in Cincinnati is seeking a Sales Associate Key Holder to provide outstanding customer service and support store operations. This entry-level position requires a love for pets and prior retail experience. Candidates should be enthusiastic and capable of multitasking in a fast-paced environment. The role includes engaging with customers, maintaining product knowledge, and assisting with store merchandising. Competitive compensation and associate discounts are offered.