Pet Retail Lead & Customer Experience Champion

PetPeople; Dublin (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Company-matched retirement savings

Paid time off

Employee discount

Job summary

A local pet retail store in Dublin, Ohio is seeking a Full-Time Key Holder who is passionate about pets and customer service. In this role, you will engage with customers, provide exceptional service, and supervise store operations in the absence of management. Candidates should have prior retail experience, strong communication skills, and the ability to lift merchandise. The offer includes a competitive compensation and benefits package, including medical and retirement plans.

Qualifications

• Previous retail experience as a Key Holder/Lead.
• Ability to move merchandise up to 50 lbs. frequently.
• Strong focus on building customer relationships.

Responsibilities

• Ensure outstanding service by providing a friendly and entertaining experience.
• Maintain solid product knowledge and keep current with new releases.
• Handle escalated customer-service issues and determine resolutions.

Skills

Excellent customer service

Communication skills

Problem-solving skills

Multi-tasking ability

Job description

A local pet retail store in Dublin, Ohio is seeking a Full-Time Key Holder who is passionate about pets and customer service. In this role, you will engage with customers, provide exceptional service, and supervise store operations in the absence of management. Candidates should have prior retail experience, strong communication skills, and the ability to lift merchandise. The offer includes a competitive compensation and benefits package, including medical and retirement plans.