Part-Time Pet Retail Key Holder - Lead & Delight Customers

PetPeople; Raleigh (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Associate discount

Job summary

A local pet retail supply store in Raleigh, NC is seeking a passionate PT Key Holder to join their team. The role emphasizes providing outstanding customer service while building relationships with pet owners. Responsibilities include maintaining product knowledge, assisting with store operations, and resolving customer issues efficiently. Ideal candidates will have a love for pets, prior retail experience, strong communication skills, and the ability to work varied hours. Competitive compensation and discounts are offered.

Qualifications

• A love of pets and an interest in animal nutrition.
• Previous retail experience as a Key Holder or Lead.
• Ability to handle escalated customer service issues.
• Willing to work varied hours, including nights and weekends.

Responsibilities

• Provide outstanding service to each customer.
• Engage customers in conversation to identify their needs.
• Maintain solid product knowledge and current with new releases.
• Assist in processing shipment and maintaining store organization.
• Handle customer service issues and ensure resolution.
• Complete transactions efficiently and accurately.

Skills

Customer service

Communication skills

Problem-solving

Multi-tasking

Energy and enthusiasm

Job description

A local pet retail supply store in Raleigh, NC is seeking a passionate PT Key Holder to join their team. The role emphasizes providing outstanding customer service while building relationships with pet owners. Responsibilities include maintaining product knowledge, assisting with store operations, and resolving customer issues efficiently. Ideal candidates will have a love for pets, prior retail experience, strong communication skills, and the ability to work varied hours. Competitive compensation and discounts are offered.