Pet Store Key Holder & Customer Experience Lead

PetPeople; Charlotte (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company matched retirement savings plan

Paid time off

Associate discount

Job summary

A local pet supply store in Charlotte is looking for a Full Time Sales Associate Key Holder. The ideal candidate will have a passion for pets and animal nutrition, previous retail experience as a Key Holder, and the ability to deliver outstanding customer service. Responsibilities include overseeing store operations during shifts, engaging customers, and ensuring an organized environment. The position offers competitive compensation, benefits, and the opportunity to work in a community-focused environment.

Qualifications

• Previous retail experience as a Key Holder/Lead.
• Strong focus on building customer relationships through excellent customer service.
• Ability to move merchandise up to 50 lbs. frequently.

Responsibilities

• Ensure outstanding service and genuine customer engagement.
• Maintain solid product knowledge and keep current with product releases.
• Handle escalated customer service related issues as they arise.

Skills

Customer relationship building

Communication skills

Problem-solving skills

Energy and enthusiasm

Job description

A local pet supply store in Charlotte is looking for a Full Time Sales Associate Key Holder. The ideal candidate will have a passion for pets and animal nutrition, previous retail experience as a Key Holder, and the ability to deliver outstanding customer service. Responsibilities include overseeing store operations during shifts, engaging customers, and ensuring an organized environment. The position offers competitive compensation, benefits, and the opportunity to work in a community-focused environment.