Key Holder — Lead, Customer-First Retail

PetPeople; Cincinnati (OH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Company-matched retirement savings plan

Paid time off

Generous associate discount

Job summary

A local pet retail store in Cincinnati is seeking a full-time Key Holder to ensure outstanding customer service and maintain store operations. The ideal candidate should have previous retail experience, a love for pets, and strong communication skills. Responsibilities include assisting customers, managing transactions, and handling any escalated issues. Competitive compensation and benefits offered, alongside a supportive work environment.

Qualifications

• A love of pets and genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Ensure outstanding service by providing a friendly and entertaining experience.
• Maintain product knowledge and stay current with new releases.
• Assist in processing shipments and monitor floor stock.
• Handle customer service issues and communicate resolutions to the Store Manager.

Skills

Customer service

Communication

Problem-solving

Energy and enthusiasm

Ability to move merchandise up to 50 lbs

Job description

A local pet retail store in Cincinnati is seeking a full-time Key Holder to ensure outstanding customer service and maintain store operations. The ideal candidate should have previous retail experience, a love for pets, and strong communication skills. Responsibilities include assisting customers, managing transactions, and handling any escalated issues. Competitive compensation and benefits offered, alongside a supportive work environment.