Key Holder & Customer Experience Lead - Pet Store

PetPeople; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Associate discount

Job summary

A local pet retailer in Pittsburgh is seeking a Sales Associate Key Holder to provide exceptional customer service and maintain store operations. This role involves engaging with customers about pet nutrition and working alongside management to ensure quality service. Ideal candidates will have retail experience and a passion for animals. Competitive compensation and discounts are offered as part of the package.

Qualifications

• Previous retail experience as a Key Holder or Lead.
• Ability to move merchandise up to 50 lbs frequently.
• Flexibility to work varied hours, including nights and weekends.

Responsibilities

• Provide outstanding service to each customer.
• Maintain product knowledge and current with new releases.
• Perform general housekeeping to keep a clean store.
• Assist in processing shipment and monitoring floor stock.
• Handle escalated customer service issues.

Skills

Customer service excellence

Product knowledge

Communication skills

Problem-solving

Ability to multitask

Job description

A local pet retailer in Pittsburgh is seeking a Sales Associate Key Holder to provide exceptional customer service and maintain store operations. This role involves engaging with customers about pet nutrition and working alongside management to ensure quality service. Ideal candidates will have retail experience and a passion for animals. Competitive compensation and discounts are offered as part of the package.