Key Holder | Lead Store Ops & Customer Experience | DailyPay

Bath & Body Works; Indianapolis (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

DailyPay

40% merchandise discount

Awarded for personal product discounts

Tuition reimbursement

Medical, dental, vision benefits

Mental health support

Job summary

Bath & Body Works is seeking a Key Holder to support sales execution and daily store operations with a customer-first mindset. You will lead tasks, coach teammates, and ensure exceptional in-store experiences through product knowledge and strong service.

You will help set daily goals, manage opening/closing routines, and maintain a safe, organized environment while handling physical duties as needed.

Qualifications

• Thrive in a customer-first retail environment.
• Capable of coaching associates and delivering feedback.
• Demonstrate selling behaviors rooted in company values.

Responsibilities

• Lead store tasks delegated by the Store Manager, including acting as Manager on Duty when scheduled.
• Provide performance feedback to managers and teammates.
• Drive in-store customer experiences with product knowledge and selling skills.
• Maintain knowledge of products, policies, and store strategies.
• Set daily goals and direct the team at start of shifts.
• Open/close routines, deposits, shipments, and disseminate directives.
• Uncover customer needs and make personalized recommendations.
• Assist with floorset changes, visual presentation, and marketing placement.
• Maintain safety, cleanliness, and a well-presented store.
• Perform duties that require lifting and physical activity.

Skills

Customer-first selling

Sales

Leadership coaching

Communication skills

Peak-time availability

Physical stamina

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder to support sales execution and daily store operations with a customer-first mindset. You will lead tasks, coach teammates, and ensure exceptional in-store experiences through product knowledge and strong service.

You will help set daily goals, manage opening/closing routines, and maintain a safe, organized environment while handling physical duties as needed.