Key Holder: Lead Store Ops & Customer Experience

Bath & Body Works; West Valley City (UT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

DailyPay

Tuition assistance

Medical, dental, vision

Mental health support

Paid time off

40% merchandise discount

Job summary

Bath & Body Works is seeking a Key Holder in West Valley City to help deliver sales plans through effective store and operations execution. You will act as Manager on Duty, guide team performance, and ensure outstanding customer experiences aligned with our brand.

This role emphasizes product knowledge, policy clarity, and daily goal setting. You will lead with our values, coaching associates and delivering engaging customer interactions while supporting floorset changes and visual presentation.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Customer-first

Selling culture

Communication

Coaching

Education

High school diploma

Job description

Bath & Body Works is seeking a Key Holder in West Valley City to help deliver sales plans through effective store and operations execution. You will act as Manager on Duty, guide team performance, and ensure outstanding customer experiences aligned with our brand.

This role emphasizes product knowledge, policy clarity, and daily goal setting. You will lead with our values, coaching associates and delivering engaging customer interactions while supporting floorset changes and visual presentation.