Key Holder: Lead Store Ops & Customer Experience

Boot Factory Outlet; Nashville (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive hourly pay

Bonus $2-$3 per hour

Employee discount

Free boots on hire

Paid parking

Advancement opportunities

Job summary

Boot Country in Nashville is seeking a proactive Key Holder to help lead daily store operations, deliver outstanding customer service, and assist with opening and closing procedures. The role suits someone who thrives in a fast-paced retail setting and is eager to grow into higher leadership responsibilities.

The ideal candidate brings at least 1 year of retail or customer service leadership experience, strong communication, and teamwork.

Qualifications

• Minimum 1 year of retail or customer service leadership experience preferred
• Strong communication and interpersonal skills
• Ability to lead by example and support team success
• Excellent organizational and time-management skills
• High school diploma or GED required
• Comfortable wearing western boots while working
• Ability to move and handle merchandise weighing up to 60 pounds
• Basic knowledge of point-of-sale systems and store technology

Responsibilities

• Support management with daily store operations
• Deliver exceptional customer service and create a welcoming environment
• Assist with opening and closing procedures, including cash handling and store security
• Maintain knowledge of store products, policies, and operational procedures
• Help train and support new team members
• Keep the sales floor organized, stocked, and visually appealing
• Promote teamwork and a positive store culture

Skills

Leadership

Customer service

Communication

Time management

Team leadership

Cash handling

Education

High school diploma or GED

Job description

Boot Country in Nashville is seeking a proactive Key Holder to help lead daily store operations, deliver outstanding customer service, and assist with opening and closing procedures. The role suits someone who thrives in a fast-paced retail setting and is eager to grow into higher leadership responsibilities.

The ideal candidate brings at least 1 year of retail or customer service leadership experience, strong communication, and teamwork.