Key Holder: Lead Store Experience & Team

Bath & Body Works; Locust Grove (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay option

Career development opportunities

Job summary

Bath & Body Works in Locust Grove, GA is seeking a Key Holder to support sales execution and store operations. You will act as Manager on Duty, drive customer experiences, and coach the team on product knowledge and company policies.

The role emphasizes leadership, teamwork, and keeping operations smooth while meeting daily goals and delivering a welcoming brand experience to customers.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Lead as Manager on Duty when scheduled to address customer experience, vendor relations, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead in-store customer experiences through selling behaviors rooted in Our Values and product knowledge.
• Display knowledge of product, policies, and store strategies.
• Set the direction and goals for the day/shift for associates.

Skills

Customer focus

Leadership

Sales experience

Effective communication

Coaching and mentoring

Adaptability

Education

High school diploma or equivalent

Job description

Bath & Body Works in Locust Grove, GA is seeking a Key Holder to support sales execution and store operations. You will act as Manager on Duty, drive customer experiences, and coach the team on product knowledge and company policies.

The role emphasizes leadership, teamwork, and keeping operations smooth while meeting daily goals and delivering a welcoming brand experience to customers.