Key Holder: Lead Store Experience & Sales

Bath & Body Works; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

40% merchandise discount

On-demand earned wages via DailyPay

Tuition assistance or reimbursement

Job summary

Bath & Body Works in New York City is seeking a Key Holder to help deliver sales plans through effective store and operations execution. You will serve as Manager on Duty when scheduled, guiding the team to provide an exceptional customer experience.

This role emphasizes coaching, product knowledge, and strong communication to motivate associates, set daily goals, and ensure accurate opening/closing routines and safety standards.

Qualifications

• Customer-first retail mindset with a focus on service.
• Ability to coach and develop frontline associates.
• Strong communication and adaptability for a fast-paced store.

Responsibilities

• Lead store operations and act as Manager on Duty as scheduled.
• Provide feedback and guidance to team and managers.
• Deliver exceptional in-store experiences through selling and product knowledge.
• Display knowledge of policies, strategies, and daily goals.
• Perform opening/closing routines, banking, and shipments.
• Engage customers with personalized recommendations and demos.
• Support floorset execution and visual presentation.
• Maintain safety, cleanliness and company standards.

Skills

Customer service

Leadership

Communication

Coaching

Adaptability

Shift availability

Education

High school diploma or GED

Job description

Bath & Body Works in New York City is seeking a Key Holder to help deliver sales plans through effective store and operations execution. You will serve as Manager on Duty when scheduled, guiding the team to provide an exceptional customer experience.

This role emphasizes coaching, product knowledge, and strong communication to motivate associates, set daily goals, and ensure accurate opening/closing routines and safety standards.