Key Holder: Lead Store Experience + 40% Discount

Bath & Body Works; Miami (FL); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access

Tuition assistance

Paid time off

Job summary

Bath & Body Works is seeking a Key Holder to support sales plans and store operations, leading teams and customers with brand-aligned service. You will drive daily goals, perform opening/closing routines, and ensure accurate execution of directives while maintaining shop standards.

The role emphasizes leadership, product knowledge, and a proactive approach to customer engagement, with opportunities to grow within our team. Physical tasks and varied shifts are required.

Qualifications

• High school diploma or GED required or equivalent experience.
• Experience in a fast-paced retail environment with a customer-first approach.
• Strong communication and coaching skills for associates and customers.

Responsibilities

• Lead store tasks as delegated by the Store Manager, including acting as Manager on Duty.
• Provide performance feedback to managers and support coaching of staff.
• Deliver exceptional customer experiences through product knowledge and selling behaviors.

Skills

Customer service

Sales experience

Communication

Coaching

De-escalation

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder to support sales plans and store operations, leading teams and customers with brand-aligned service. You will drive daily goals, perform opening/closing routines, and ensure accurate execution of directives while maintaining shop standards.

The role emphasizes leadership, product knowledge, and a proactive approach to customer engagement, with opportunities to grow within our team. Physical tasks and varied shifts are required.